Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Beautiful location
Accommodating staff
Limited dining options
Quiet atmosphere
7.6/10
Very good
Rooms
6.6
Location
9.0
Service
9.1
Dining
5.0
Guest reviews
7.6/10
based on 15 reviews
Alexander
United Kingdom,
January
2025
8.8/10
I had a wonderful stay at this hotel situated right on the beach. The rooms were spacious and well-equipped, and the location was absolutely perfect for enjoying the sea view. However, the dining experience left much to be desired, and we ended up eating out most nights. Overall, it’s a great place for a family holiday, but the food could use some improvement.
Rooms
9.0
The rooms were quite large, featuring a bedroom, bathroom, and a kitchen/lounge area, plus my own little balcony with a table and chairs.
Service
9.0
The staff made us feel so welcome and were incredibly friendly, especially with the kids. They really helped create some lovely memories during our stay.
Location
10.0
The hotel boasts a fantastic location right at the beach front, with easy access to beautiful sandy beaches and local shops.
Dining
5.0
The food was pretty disappointing, as we found the menu options to be underwhelming. Unfortunately, we had a few bad meals during our stay.
Facilities
7.0
While the hotel had good amenities, we didn’t get a chance to enjoy them fully, mainly because we chose to eat out after our dining disappointments.
Jason
United Kingdom,
January
2025
9.0/10
I had a lovely stay at this hotel which boasted a great location near the beach and stunning views. The staff were incredibly friendly and helpful, making my experience more enjoyable. The rooms were basic but clean, and the little kitchenette was a nice touch. Unfortunately, the dining options left much to be desired, with poor food quality that led us to eat out most nights. Overall, it was decent for the price, but improvements in dining are needed.
Rooms
7.0
The rooms were clean and comfortable, though quite basic and a bit outdated. The kitchenette was handy for making tea or sandwiches, and the small round balcony with a table and chairs was a pleasant addition.
Service
9.0
The staff were fantastic! Fiona and Jack at the pool bar, along with Helga during the day, were always busy helping everyone and made us feel welcomed.
Location
8.0
The hotel is located right across the street from the sea, offering fantastic views and a romantic atmosphere for meals outside. However, during our stay, it was quite quiet with many places closed which limited our options.
Dining
5.0
Unfortunately, the dining experience really wasn't great. The food quality was poor and even the menu options via Jet2 were disappointing, leading us to eat out every day.
Facilities
7.0
The facilities were decent, with a lovely pool area that had plenty of loungers. However, some common areas could have used more attention and cleanliness.
Susan
United Kingdom,
December
2024
8.0/10
I had a mixed experience at this hotel. The location is excellent, right on the beachfront, and the rooms were bright and clean. The service from the staff was friendly and helpful, but the dining options really let us down; the food quality was quite poor. Overall, it's a decent place if you value location and cleanliness, but don't expect much from the meals.
Rooms
8.0
The rooms were basic but very clean and bright, featuring a fridge and kettle which were useful for drinks.
Service
9.0
The staff were lovely, especially Rados in the main bar and Thespina at the pool bar; they were always happy to help.
Location
10.0
The location is fantastic, right on the beachfront and just a short walk to shops and other amenities.
Dining
5.0
The food was really disappointing; we ended up eating out every day after a few bad experiences with the menu options.
Facilities
7.0
The pool area was nice, but nothing too luxurious. It gets the job done for a quick dip.
Benjamin
United Kingdom,
December
2024
6.0/10
The hotel has a great beachfront location, ideal for sunbathing and enjoying stunning views. While the rooms are quite basic and in need of an update, the friendly staff truly make your stay enjoyable. Dining options did not impress, with limited variety to choose from. If you're looking for value for money and a relaxed atmosphere, this place might work for you, but don't expect luxury.
Rooms
5.0
The rooms are extremely basic and outdated; the shower is basically just a wet corner, which was not very comfortable.
Service
9.0
The service was exceptional, with Rados in the main bar and Thespina at the pool bar always ready to help and genuinely friendly.
Location
9.0
The location is fantastic, right on the beachfront and close to beautiful sandy beaches and shops along Gouves main road.
Dining
5.0
The dining was unfortunately quite limited with a buffet style that didn't offer much variety, which was disappointing.
Facilities
5.0
Facilities were basic, and there wasn't much in the way of amenities, which was a letdown.
Scarlett
United Kingdom,
November
2024
7.6/10
I had a mixed experience at the hotel. The location is truly amazing, right by the beach with a beautiful view. The staff was friendly and welcoming, which made my stay more enjoyable. However, the rooms had some issues, like a musty smell and curtains that were torn. The dining options could use improvement too, as they felt limited during my stay.
Rooms
5.0
Unfortunately, my room faced a building site, and I encountered a musty smell at times. The decor was outdated with torn curtains, but it was otherwise equipped and mostly clean.
Service
9.0
The staff made me feel very welcome at all times, embodying the true Cretan hospitality with their friendliness.
Location
10.0
The location was fantastic! Eating breakfast by the sea and watching the sunset at dinner was definitely a highlight of my stay.
Dining
6.0
The dining experience was okay, but it felt limited. The food options were not very varied, possibly due to the season.
Facilities
7.0
While the hotel had decent amenities, nothing stood out as particularly impressive.
Owen
United Kingdom,
November
2024
9.2/10
I had a lovely stay at this hotel, which is excellently located right by the sea and within walking distance of restaurants. The rooms were clean and offered some nice amenities like a fridge and kettle, although the dining options were a bit limited during my visit. The staff was incredibly friendly and accommodating, making my experience even better. However, the area felt quite quiet with many bars closed, likely due to the season.
Rooms
8.0
The rooms were basic but very clean and included a fridge and kettle, which made it easy to keep drinks cold and enjoy a hot beverage.
Service
9.0
The service was great; the staff was friendly and helpful, even accommodating our room change with complimentary air conditioning and safe.
Location
10.0
The location was perfect with beautiful views of the sea right across the road, making breakfast and dinner by the coast a highlight of my stay.
Dining
5.0
The dining options were okay but quite limited, possibly due to the time of year; I wished there were more choices.
Facilities
7.0
The facilities were functional and clean, but nothing overly luxurious or extensive which might have enhanced the experience.
Beautiful location
Limited dining options
Robert
United Kingdom,
November
2024
8.6/10
I had a mixed experience at this hotel. The highlights for me were the friendly staff and the fantastic location right by the beach, which is perfect for enjoying the beautiful views. However, I did find the dining options limited and wished the rooms could have been cleaner. Overall, it offers decent value for money, but there's room for improvement.
Rooms
6.0
The room was decent but could have been cleaner, which was a bit concerning. I appreciated the small facilities for making tea or snacks, and the balcony was nice.
Service
9.0
The staff were really friendly and always made sure I was having a good time. They would check in often, which was a lovely touch.
Location
8.0
The location was great, right next to the beach with nice sea views. It was a lovely spot for meals with a gorgeous view, though I found many nearby places closed during my stay.
Dining
5.0
The dining options left a lot to be desired; the selection was pretty limited, which really impacted my overall experience.
Facilities
6.0
Facilities were okay, but nothing stood out as exceptional. A little bit more effort in cleanliness would go a long way.
Theodore
United Kingdom,
October
2024
6.6/10
The Kaissa Beach apartments are in a lovely spot, just a short walk to the beach and local shops. The rooms, unfortunately, were not as clean as I would have liked, but the staff was friendly and attentive. The dining options left much to be desired, with a few dishes that were not cooked well at all. Additionally, the area was quite quiet during my stay with limited open restaurants and stores.
Rooms
5.0
The rooms were massive, but unfortunately not clean enough for my liking.
Service
10.0
The staff were exemplary, always checking in to see if everything was okay.
Location
9.0
The location was perfect for accessing beach and nearby attractions like Knossos.
Dining
5.0
The food was disappointing, with a few inedible meals causing us to eat out frequently.
Facilities
6.0
Basic facilities were available, but nothing extravagant.
Logan
United Kingdom,
October
2024
7.0/10
I had a decent stay at the hotel with its clean and basic rooms, along with a lovely location overlooking the sea. The staff was incredibly friendly and helpful, making the experience more enjoyable despite the dining options being somewhat limited. I appreciated having a small kitchen area, but the overall amenities felt a bit outdated. While it was a good value for money, the dining experience could definitely use some improvement.
Rooms
7.0
The rooms were basic but very clean, with a small kitchenette that was great for making a cup of tea or a quick snack. I loved having a small balcony to relax on.
Service
9.0
The service was exceptional, with friendly staff always ready to assist. They even offered free air conditioning due to a booking error, which was a nice touch.
Location
8.0
The hotel is in a lovely location right next to the sea, making it convenient to enjoy beautiful views and take strolls along the coast.
Dining
5.0
The dining options were limited, and while the food was okay, it could have been better. I missed having more variety in the meals, especially for breakfast.
Facilities
6.0
The facilities felt outdated and could use some refreshing, but overall they served their purpose during my stay.
Adam
United Kingdom,
October
2024
7.2/10
I had a mixed experience at this hotel. The location was wonderful, just across from the sea and with a lovely view, but the dining options were quite limited. The rooms were clean and spacious, but we did have to change rooms upon our arrival due to noise issues. The staff was incredibly friendly and helpful, making up for some of the downsides.
Rooms
7.0
The rooms were basic but clean and spacious. We had to switch rooms due to noise from singing and barking dogs, which was a bit frustrating.
Service
9.0
The staff was great, really friendly and attentive, especially Fiona and Jack at the pool bar. They worked hard to prepare a selection of meals daily.
Location
9.0
The hotel was in a perfect spot, just across the road from the sea with a fantastic view and plenty of sun loungers. It was a lovely, romantic setting.
Dining
5.0
The dining options were pretty poor and cheaply supplied. I expected better quality food, and it didn't quite suit my tastes.
Facilities
6.0
Facilities were decent, but there could be improvements, especially regarding dining options.
Mason
United Kingdom,
October
2024
7.4/10
Kaissa Beach Hotel is in an excellent location right across from the sea, making it a lovely spot for a romantic meal with a fantastic view. The staff were friendly and accommodating, even offering complimentary air con and a safe after a double booking issue. However, the dining options were quite limited due to the time of year, and some areas seemed a bit quiet with limited open shops and restaurants during my stay.
Rooms
7.0
The rooms were basic but clean, equipped with everything I needed like self-catering facilities for making tea or snacks, plus a nice small wrap-around balcony.
Service
9.0
The staff were excellent throughout my stay, always friendly and asking if everything was okay. I appreciated how they handled the booking mix-up with great customer service.
Location
8.0
The hotel is perfectly located right on the beachfront, providing stunning sea views and easy access to sandy beaches and local bars and shops, although some were closed during my visit.
Dining
6.0
Dining options were okay but fairly limited. The buffet style suited some of my needs, but not all of my favorite foods were available.
Facilities
7.0
Facilities were decent, although I didn't explore much beyond my comfortable room. The access to the beach was a great perk.
Reese
United Kingdom,
September
2024
8.2/10
My stay at the hotel was mostly enjoyable thanks to its great location right on the sea front, which offered stunning views and easy access to the beach. The rooms were basic but very clean, and I appreciated having a fridge and kettle. However, my experience was slightly marred by a noisy initial room placement and some limited dining options. The service was friendly and accommodating, which definitely enhanced my visit.
Rooms
7.0
The rooms were basic but spotless, equipped with a fridge and kettle which came in handy. Unfortunately, my first room was noisy, and I had to switch the next day due to disturbances.
Service
9.0
The staff was very welcoming and helpful, providing us with complimentary air conditioning and a safe for our troubles, which was a nice touch during our stay.
Location
10.0
Being right on the sea front was perfect; I enjoyed meals and drinks while soaking in the beautiful views. It's also great for visiting local attractions.
Dining
5.0
The food options were quite limited, and I often ate out instead. The breakfast lacked variety, but there’s potential for improvement.
Facilities
6.0
Facilities were basic, and while I enjoyed sitting outside, the cleanliness of the pool area could use some attention.
Andrew
United Kingdom,
August
2024
7.8/10
I had a pleasant stay at the hotel, enjoying the spacious and clean rooms, which provided everything I needed. The staff was incredibly friendly and made my stay memorable. I loved the location, right by the sea with beautiful views, but the dining options were a bit limited, which was disappointing. Overall, it was good value for money, especially given the friendly service and nice atmosphere.
Rooms
8.0
The rooms were spacious, clean, and included a kitchen area, making my stay very comfortable.
Service
10.0
The staff went out of their way to be accommodating and friendly, making me feel at home.
Location
9.0
The location was fantastic, just across the road from the sea, and provided amazing views for meals.
Dining
5.0
The dining experience was okay, the options were quite limited, and could definitely improve.
Facilities
7.0
The hotel had great amenities, but a bit more variety in dining would be nice.
Amelia
United Kingdom,
August
2024
6.8/10
I had a mixed experience at this hotel. The location was fantastic, just across the road from the sea with beautiful views. The staff were friendly, making us feel at home, and they offered us free air conditioning for our troubles. However, the rooms were basic and unfortunately not very clean, and the dining options were quite limited during my stay.
Rooms
5.0
The rooms were basic and clean overall, but there were definitely some cleanliness issues to be addressed, including hairs in the cutlery drawer and stains on bedding.
Service
9.0
The staff were accommodating and made our stay feel special, always polite despite being overworked.
Location
8.0
The location was perfect for beach lovers, with stunning views and easy access to the sea just across the road. However, it felt quite quiet during my visit with many bars and shops closed.
Dining
6.0
The dining experience was a bit limited, with a buffet that didn’t quite suit my tastes, but there were some decent options available.
Facilities
6.0
The hotel had basic facilities, but they could definitely use an upgrade to match the beautiful setting.
Reese
United Kingdom,
July
2024
8.4/10
The hotel is located in a lovely spot just across the road from the sea, perfect for romantic meals with a view. The cleanliness of the establishment and the hardworking staff made for a pleasant stay. However, the dining options were quite disappointing, with some meals not meeting expectations. Additionally, the lack of available amenities and stores during our off-peak time made things a bit challenging.
Rooms
7.0
The rooms were clean and accurately reflected the photos, but the overall experience was marred by unpleasant smells from the neighboring complex.
Service
9.0
The service was friendly and attentive, with the staff consistently checking in to ensure we were okay.
Location
9.0
The location was fantastic, with beautiful sea views and the convenience of shops and markets within walking distance.
Dining
5.0
The dining experience was quite poor, with disappointing buffet options and poorly prepared meals that led us to eat out frequently.
Facilities
5.0
Facilities were basic and somewhat limited, which was a downside especially during the quieter season.
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